Working at Fora, a part of VerticalScope’s cloud-based digital platform that operates over 1,200 online communities connecting 110 million active users monthly, fostering their passions, and facilitating knowledge sharing.
My role focuses on building healthier and better communities by empowering users with machine learning. Here are some of the tasks I have been responsible for:
Developing advanced search algorithms to provide users with accurate and personalized results.
Optimizing product retrieval for seamless and efficient resource access.
Enabling new product discovery within various communities.
Led the product development of Voicebot engine which powers voice-based queries on the MyAirtel app
with 10m MAU, in 7 indian languages, does 500k queries/day. (Speech to text, Text to speech, training
and inference pipelines.)
Voicebot integeration with PBX exchange like Asterix.
Researched and deployed e2e OCR pipeline serving 1.6m docs/day at 96%+ accuracy, used by Airtel for
its new customer acquisition journey ICDAR Rank 6
Building the workflow-orchestration engine which powers the customer support queries on mail / social
media for Airtel, processes 50k emails/day, built on k8, temporal.io
Supported 150 different workflows with ~50 activities running concurrently.